Independent glass research, analysis and testing specialists Glass Technology Services continues to invest to remain at the forefront of glass support, with over £500k invested to meet increasing demands across the glass supply chain.

The programme has seen investments in new plant, equipment, systems, people and training in order to remain at the forefront of glass research, analysis, testing and consultancy for their growing client base.

Business Development Manager, Philip Marsh, comments:

"Over the past year we’ve expanded our consultancy division, increased capacity for routine analytical services, replaced and supplemented core laboratory equipment and extended capabilities through strategic investments.

“Existing clients will have noticed our administrative, customer care and financial systems have been a focus – we’ve streamlined processes, improved communication and enhanced the customer experience, while also giving our own staff better access to information and improving internal systems.

“At the centre of all these changes and investments are our people – a programme of academic, vocational and on-the-job training at all levels of the organisation has been undertaken to ensure that our teams maintain their professional development, extend their knowledge and can continue to be the very best at what they do.

“A positive campaign to share and retain knowledge has been launched, with regular seminars being delivered by staff, for staff, to share, challenge and retain technical knowledge, while sharing new ideas and approaches.

“As a service-orientated business specialising in glass, our greatest asset is our people and their unique knowledge. We require the latest in laboratory equipment, but without our technical experts we would not be able to provide our clients with the added guidance, knowledge and technical support that they really require. It is their interpretation and understanding of data that allows us to provide real answers and solutions.”

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